On the 17th of January I damaged my car in the Eastern Cape (I live in Cape Town). Knowing I do not live in EC, Dial Direct still had the car assessed EC. Two weeks later I was told the car needs to be moved to CT and reassessed. So Dial Direct, YOU delayed this by 2 weeks. Once the car was in CT, ...
Today I joined Dial Direct Insurance. I was assisted by Elroy who was friendly, enthusiastic and showed great knowledge of the products and industry. Thank you Elroy! And thank you Dial Direct! You are saving me more than R200 a month with half the excess of my previous provider and more benefits! ...
I just want to compliment Dial Direct on their prompt and professional service. All my dealings with your organisation have been very positive. When phoning the call centre, the agents are friendly and assist you immediately. The agents also do what they said or promised to do eg: send the email or ...
I wrote a complaint earlier this month and very conveniently received the Dial Direct computer generated response stating someone would investigate our complaint and provide feedback. Just a quick recap. First Dial Direct lost our car for over a week after an accident where someone drove into the ...
This morning i spoke with Brain Williams, i want to thank him for the awesome service. Normally i dread speaking to insurance companies because of the lengh of the calls. He was very proffesional and efficient. He should deffinitly be promoted. Thank You Brian and dial direct for the outstanding ...
I have just gotten off the phone with a consultant (Errol is his name I think). He is slow, speaks unclearly and when I cancelled in proceeding with the insurance appliction, he called back to tell me now he knows why I a single and then hung up! He also could not understand that I was not ...