I just want to say thank you to Ricardo at the DHL call centre for his quick and efficient assistance!! Working at a company with a call centre myself and knowing how things go - you are a star Ricardo!!! Thanks a million!! Query sorted out quick-quick :) ...
I purchased an item online (25th july 2013) on the manchester united direct store in the uk and paid for express delivery, was told my courier will call me when my package arrives in South Africa. My package arrived 3-4 days later, and i never received a call from dhl, i waited for a week before ...
The lady who assisted me told me my parcels would take 3 working days for the 2 parcels 631840152 and 6318407163 to reach their destination, Mutare Zimbabwe. I phoned customer service Cape Town to track these parcels a week ago and they told me it was already in Harare and would reach Mutare the ...
I paid USD230 for express delivery, item was despatched on 10/08-held by custom's on the 18th, custom's issued USD450 penalty on the 22nd and I was only informed on the 28th when I phoned to query, payment made on the 29th, Dhl only processed on the 4th-phone everyday to follow up and am told item ...
I had my shipment DHL performed weeks on investigating to which i submitted a complaint on hello peter, i was contacted by the manager Julian who promised to assit but never heard of him ever since, i send a weekly email requesting am update on the claim but no JOY! this will be my last attempt ...
On August 17th, 2013, the parcel I'm expecting from China arrived at Joburg Airport. A clearance event was generated by DHL at 9:22. After 24 days I'm still waiting for delivery. In my experience it has been a nightmare to try to get in contact with Jason Joseph, who is following my shipment, or ...