I have phoned Defy Head Office to request a service, i was asked to phone Teletronics, who then responded that they only come out for appliance services that are under guarantee. Customer service is poor when they just answer you without asking you what you need first. Defy is a leading company ...
I bought a Defy tumble dryer, was quite happy with it. Three weeks ago (21 June 2013) it broke (still under warranty). I phoned Defy to report it in order to get it fixed. I contacted them throughout the whole week, without any feedback to when someone will be able to come and fix it. Friday (28 ...
Bought a DEFY oven (slimline 600) and have been disappointed with its build quality since day one. From the first day it was fitted the complete door assembly was loose and had to be rectified by a DEFY technician. Upon further use we found the ringer/timer to be faulty as well. We then proceeded ...
I have an old defy hob that now needs replaced. The new defy hobs are now made smaller and will not fit as the orginal hole is now too big. So on top of the expence of the hob I have to also replace the counter top. Nice one Defy, you pack of. ...
Have been trying to get a spare part (belt) for my Defy tumble for the last two months and each time the spares dept tell me to phone next month, absolutely horrendous, it makes me feel like i am dealing with a very backward company stuck in the middle ages!!! ...
Very disappointed about the services of DEFY. The senior technician was very rude and when I phone Mark he didn't even Phone me back after he spoke to the technician and apologised After all I am still the client but it looks like that doesn't matter at all to DEFY. Do not complaint about something ...