The call centre agents are rude, they dont pay attention when spoken to. I was reporting my cellphone and no one could assist, they kept on transferring me to a different department. ...
I am trying to resolve a wrong billing issue on my mothers number. Monthy (5 months running) an amount of R35 is being deducted from another service via her cellc account which she has never agreed. After contacting Cellc numerous times to help cancel the service for months now nothing has changed. ...
I previously posted a complaint regarding incorrect billing. This issue took a while to resolve, but in the end I was refunded. Again this month when I did a balance check, I discovered that I will be over billed again, and it seems like my query has not been resolved as I trusted. This is now ...
Called customer care, who have no record of correspondence, says account handed over to pholosa, I received no correspondence withe regards to it. And I'm receiving no joy from either pholosa or cell c customer care. Please contact me so that the matter may be resolved. ...
How is it possible to continue debiting my account after our previous compliant and communication ...
Today I was called by a call centre agent Marcell who told me that my account was in arrears, I asked her how much was outstanding and from which account they debited my account, she said R599 and Capitec bank, I was quit furious with cell c as from the start of this new contract I have had endless ...