"No mam, you have to first pay three consecutive months before we can upgrade you." What!!! What have I been doing the last 10 years? We as a family have been in a horrendous car accident and being in and out of hospitals and rehabs since Feb, it was extremely difficult keeping up with ...
After having trouble with my 3 month old Samsung S4's battery life, I took it to the Sandton City branch to have it checked out. Worst mistake of my life!!! I was told that the battery was swollen, the phone would have to be booked in for repairs and I can collect it after 21 days. 21 days later, ...
I've called the call centre 9 times, the retention department 6 times, sent 4 emails to customer care, 1 email to retention department and this is my third complaint on Hellopeter. All I need is answers, why is the contract not cancelled and if I upgraded the line as alleged by Cell C where is the ...
1. I get an sms from cellc stating I have 500mb left, I check my balance (*101#) and its 3385mb, so I call the call centre, the agent response is that its Giganite thats why its showing 3385mb, my balance is actually 499mb. I told the agent "surely this is misleading, when I check my balance I ...
I had a 12 month data contract with Cell C which expired November 2011. I called the contact centre to cancel the contract and was told that cancellation can only be done in-store. I had an exam coming up and needed the Internet so I decided that I will cancel in Dec and look for a new deal. Since ...
Opened a contract with cell c a few months ago and since then they didn't debit my account once and my cellphone has been suspended 3 times already. I went in to branches called their call center and even complained on hellopeter before. They called me back and on various occasions let me know that ...