I logged a case with Nompumelelo in Cancellations on Monday 20 May. She said that RAM will collect my phone and once received, my contract will be cancelled with no charges. I have waited for over 48 working hours and nobody has contacted me. After speaking to Nompumelelo yesterday, she said that ...
Over a month ago my phone got that very day i reported everything! Firstly when i called insurance or cell c to follow up with my issue because no one bothered! no surprise!!! Then Insurance told me I had to pay extra for my phone when i signed up for a full cover! I spoke to Kases from the ...
Wanted to shift from Vodacom to Cell C because I was told that its "Better"... Totally disagree, Customer service just does not exist anymore. I had to follow up on progress on a Possible new contract with Cell C, I was constantly told that Matshidiso would get back to me. I was simply ...
Well Cell C really blew it this time. I used my 3G last night until 9pm. Today I tried to go online, but I could not. When I called the customer centre I was told to download NEW software for my USB modem, OVERNIGHT they had phased out the previous software. WELL - how on earth do I download new ...
After leaving cellc for a different service provider I thought when I needed a new data contract I would give this company a chance to see if they have improved since the last time I was a client. After hearing and reading positive feedback from existing cellc customers I went to the Walmer Park ...
I opened two 2gig R99 Contracts with Cell C three months ago. I requested that both contracts be capped with a R1 in case I go over my subscription amount. The consult told me that she have to call head office to put this capping on the contract. When I asked her why she only capped the one she ...