Had a call on Monday from a lady for delivery of FNB Card. I had to spell every word to this person. Delivery was arranged for Thursday, between 8 - 10. Received 2 Sms'e confirming. Waited Thursday in my office, had to move my meetings, no Courier. Late afternoon, Thursday, I received a call from ...
Last week one of your agents called me from Johannesburg branch stating that my card would be delivered on the 29th of April 2013 between 9am and 11am. Monday came and guess what nothing. So I called the Port Elizabeth branch to find out where my Fnb credit card is. The agent told me that they ...
26 April 2013 I have had the worst experience ever regarding customer service. I have opened an FNB bank account online and was told that the CCD courier service company will deliver my card. The company brought the card however did not want to accept my proof of residence when i contacted the bank ...
I recently switched to FNB after hearing such great things about their service, but when I look at the level of business of the companies they outsource to I can't help but wonder if I made the right choice. Firstly, CCD failed to contact me on the 7th day of my card being issued. I had to google ...
CCD Couriers were suppose to pick up documents from me at the office between 8h - 9h AM. And has not done so AS OF YET 5hours later. Resulting in my FNB account still being frozen and me not being able to withdraw money or swipe my card. Thus not being able to buy cigarettes and lunch unacceptable ...
CCD Couriers is suppose to deliver a cheque card to my door. In the past few days (since Friday) they have been phoning 9 or 10 times. Every single time for same thing. I am also working with clients and its really irritating. To give them the address, ID number over and over. Sorry 10 times is ...