I can't believe how useless the call centre is at Liberty CareCross. I have had problems where agents did not know how to use their own system - which made it impossible to use their service, so i just paid cash when need be because it is such a useless service. After loads of admin and a hello ...
On the 25th of September my wife needed to go to the dentist fairly urgently. I called the call centre at 08:50 to find out which dentist in our area would be covered. I was informed by the agent that a Dr Kloppers was on our option. my wife then went to the dentist who recommended additional ...
Good day I made a made for a reimbursement claim from my medical aid, as i had a emergency and my GP was not available. I went to N1 city hospital and made the claim from my pocket. I discoverred that i may claim a potion back from CareCross. I made the claim.a week after the claim i got a mail ...