I own a small company and fitted trackers in both my vehicles with ctrack as i phoned around and they promised the best service at a good price i then agreed and fitted the units, Our units worked perfect for the first couple of months and we had no problems as we could see exactly where the guys ...
I have been trying for over a month to cancel my contract with C-track (due to purchasing a new vehicle). I have followed every route available - email, telephonic and social media but still nothing seems to be happening. When I talk to someone they say it will be resolved (but this hasn't happened ...
HI ON THE 28TH OF NOVEMBER 2012 I RECEIVED AN SMS NOTIFYING ME TO CONTACT A CALL CENTER NO 0860287225, AS MY VEHICLE HAD NOT REPORTED IN 48 HOURS. WHEN I CALLED THE AGENT CONFIRMED THAT MY UNIT WAS FAULTY AND NEEDED TO BE REPAIRED AS SOON AS POSSIBLE. HE INFORMED ME THAT HE WILL CALL ME TO CONFIRM ...
After receiving a SMS to inform me that my C Track had failed to test for 7 Days I immediately tried to contact customer care (number listed in the SMS). To my surprise the phone just rang even after going thru all the correct options... what a waste of time. I then called their head office number ...
I cancelled my contract during May 2013. The original cancellation amount received from Tercia quoted stated that "Please note that this amount EXCLUDES any arrears on your account." At that stage, no amounts were in arrears on this account. It was not stated that the amount was exclusive ...
Our bill is a nightmare of double billing where units were exchanged between cars and billing for cars we have sold. We have explained the whole issue but it seems too complicated for C Track admin to understand so it's just easier to keep taking money they aren't due. ...