This is a follow up to another complaint I lodged here, but was resolved. It involved 2 ceiling fans that I wanted but they had no stock. Eventually the stock came and I installed the first fan no problems. A week later I was installing the second fan and noticed that a large component (the light ...
I have been a frequent customer of builders warehouse for quite some time. I live a distance from the store but drive there to get what i need until now. I had requested an item being a replacement glass shower door 3 months ago being told that it would take a week or two to arrive only to wait a ...
I went in to store looking for varnish for parquet flooring. I had asked for the best product. Firstly, it was difficult to find someone to assist, secondly the salesman seemed like he knew nothing about the products. I had asked for the best product for my floor. I was advised the best was a Borne ...
I had an account with Builders Warehouse RCS group which I settled end of April 2013. There was an over payment of R243.00 which they neglected to tell me and just closed the account. When I raised the query to be refunded Shamiema confirmed the over payment and noted that I should send proof of ...
In January this year my employer bought a fibre glass water feature from Builders Warehouse. In April, the fibre glass started pealing off. On 24 April I sent photo's of the water feature, asking what can be done about it. I have since sent three follow-up e-mails asking them to advise us on what ...
This is the following service I have encountered in your branch: 1. Visited your new shop for the first time, needed some blinds made up. Went to your consultant at the blinds desk, while she was happily sitting there, ignored me and after 10 mins. I left with nothing. 2. proceeded to the fireplace ...