I got stuck in a downpour in a complex in Cape Town and I called BMW Auto Assist. Thankfully, they sent Stacy. On arrival, Stacy was very responsive and concerned but never condescending even when my knowledge of car technical terms was woefully inadequate. Stacy stayed with me in the cold for ...
I firstly have to mention that I have had one or two not so pleasant experiences with this branch when inquiring about services and/or parts. In saying this, I THIS time have to compliment the receptionist, Estelle (I forget her surname), for the manner she conducts herself on the telephone when I ...
1) I was not impressed with the quality of service received for the following reasons: o Firstly the estimator who prepared the quotation for my vehicle to be sent over to Santam, made an error on the quotation by R30, 000. Apparently a part which was to cost R3, 000 was put onto the quotation as ...
Being in the market for a "new" motorbike, I went to see Anton and he gave me three different derivitives to drive, I also mentioned to him that I was looking at another bike from a different dealer yet he made me feel at home and assured me the best advice. I took the bike in for its ...
Called in for part concerns after a flap fell off my vehicle. The phone was transferred at 8.45am. I could hear the phone being held to ones clothes or something with the scuffling and waited for what seems 10 minutes. Ridiculous. At least greet the customer and ask to hold. Pathetic service and ...
BMW delivered me with a car not diagnostically tested after the service was carried out, and it is company policy to do so, hence they delivered me with an unsafe not roadworthy car. As soon as I left the BMW premises all the sensor lights came on and the brakes were noisy. i reported it 2 days ...