I had taken up a cellphone contract in 2007 with Altech Autopage and had set up a monthly debit order to pay for the subscriptions. Yesterday on trying to apply for a new cellphone contract, I was informed that the ITC had declined my application due to poor credit. I enquired further to find that ...
I requested for the cancellation of the abovementioned contract and requested for the number to be converted to prepaid, through this written notice with the effective for the cancellation to be 31 March 2013. I was still invoiced in full thereafter for the month of Jan - May 2013. ...
I have had 2 queries on my account in the last 2 months with incorrect billing and have just received the latest statement and it is still worng. I was told that I could put a limit on my account which has not been honoured and for the third time I have additional GPRS charges which now amount to ...
I received my March Bill and found that they charged me an extra R200. This was strange because I never exceed my limits. I then checked and found that for that month I even carried over minutes, sms and data. I followed up with Autopage Menlyn. The consultant there immediately found the problem ...
Upgraded my phone telephonically; good service; cellphone delivered to my home - wrong phone; had it re-collected and sent back; silence. Called Autopage - oh - did no-one call? No - we'll send another! Received the wrong phone AGAIN; called Autopage - not so much as an apology or even an excuse; ...
After receiving communications from Nelisiwe Mthembu that very kindly assisted me and motivated for my phone to be replaced, I handed it in again to the Menlyn branch. I was asked to follow-up with her directly after 6 weeks. I sent her an email a week ago (6 weeks after handing in the phone). No ...