At the first attempt to use a new Alva gas braai, one knob proved broken. It happens. What was amazing though, was that there was no hesitation, no quibbling, no ifs and buts when we contacted Alva. They sent an agent out to Bronkhorstspruit to fix it. Thank you for a great attitude, Melanie. ...
I bought a GH312 Alva gas heater from Builders Warehouse in March/April this year and unfortunately lost the slip. On June 24th my heater stopped working and I spoke to Deidre at Alva call centre. Her response was that without a receipt i have no warranty (fair - although I still think there are ...
I bought the alva gas heater GH310-S The heater only operates for around 20 minutes at a time. We initially thought the space require and the lack of air but the same thing the happens constantly - switching off. We operate it as recommended in the manual and it still switches off. the gas has been ...
Bought a Infrared heater from builders warehouse by The Glen, Jhb and after a couple of months of service, the bulb is fused. Went back to the store just to be told that they don't stock the bulbs as alva does not supply them with them. This is very poor service, rendering the expensive item ...
On 14 June 2010 I purchased an Alva gas heater GH31 from Game in Cresta. It was used moderately in the winters of 2010, 2011 and 2012. When the cold snap finally hit in 2013 on 6 July 2013, I switched it on. All seemed ok until I tried to change the setting from 1 panel to 2. The switch stuck ...
I have bought an Alva Gas heater for my guest house Patio, and it worked brilliantly TWICE and then the ignition mechanism failed. On searching for a suitable place to fix it, i came across the responses to complaints on Hello Peter and was impressed by Alva Marketing's willingness to help. I ...