This is the second time that African Bank has unlawfully debited money from my Standard bank account for a credit card that we do not even have. In 2011 this problem was supposedly rectified and the money was paid back and the phantom credit card account was 'closed'. In Dec 2011 we moved to ...
I settled my African bank loan and credit card in July. I've had two debit orders go off for the credit card. I called on Friday to confirm if my accounts were closed and was informed they were. Why is money still being taken out of my account. Why did the call centre tell me my account is closed ...
I am logging this complaint with a very disappointment customer service. I took up a loan with this service provider for 4 years and now that I am battling to meet the required monthly payment I contacted them to make payment arrangements or recalculate the months to bring my instalment down. None ...
In the past 6 mths, I deposited excessive amounts into a loan I have with African Bank. My circumstances changed recently and I contacted a supervisor in the consumer advocates office to ask if they would be able to refund the excess to me or allow me a grace period. I was told that the query had ...
Hi My husband paid his accounts up in full and instructed that they be closed. We got an updated report from the credit bereaus and they still havent been updated. This is affecting him negatively. Please tell me how to get it removed for once and all ...
It is only the 23rd today and my debit order ran already. I only had enough money to get me past the weekend until pay day. When I phoned the call center I get a bunch of excuses when I try and query it and get told that they cannot transfer the money back. All my other debit orders ran on the 26th ...