I had a telkom mix contract (Blackberry) in March 2012. The phone went into repairs in December 2012 (Camera faulty) and was replaced with a new phone and collected during January. The phone went back into repairs in February (Track pad faulty) and is still not ready for collection (ref 142153). I ...
After moving house a mere three kilometers from where I had excellent 8ta reception, I now had none. Zero bars. It was difficult enough to find the right person to speak to about my problem, but eventually through twitter I found the right channel and help was promised quickly. That was on the 5th ...
I have been referred to you from fastnet. I was told to contact 081 180 press 3 then 4 then 3. I did that. I was then referred to 081 187. Guess what? Now I need a code before I can talk to anyone. For heaven sake the system has not bee working since installation in November 2012. I have received ...
The saga continues and not by choice. After 8ta cancelled my contract due to the network coverage I was thankful I did not have to deal with such incompetence anymore but my joy was shortlived. I was billed for internet charges in March for R326. I called the call centre to advise of the charge and ...
This is the response I receive every time I phone 8ta the issue has been escalated. The problem started when my wife went to pick up her phone and had to give a nominated Telkom number, according to her the sales rep entered the number and said after 24 hours she could start calling her mom (this ...
I took the Z10 Blackberry on a new contract (Smart 1 @ R358 pm) mid March. The contract clearly states "FREE SIM AND CONNECTION WORTH R200". Yesterday (03/04) I received my amount due via e-mail and I have been charged R200 for a once of ACTIVATION FEE. I called the call centre and a ...