My father passed away 3 Sept. 2013. Thus, as his daughter, I wanted to cancel his internet contract with Telkom Mobile as obviously it is no longer being used. The first request for cancellation happened 18/09/2013, but Telkom claims to have lost the Death Certificate which I did actually provide. ...
To whom it may concern, My wife's 24 month cellphone contract with 8ta ended in October 2013. We went into the 8ta store in Cavendish in September, where a very friendly (though apparently incompetent) young lady tended to my request to put my number onto prepaid for migration to another network. ...
According to my software my data bundles for the month have not yet been used, i have - 2gigs remaining, yet i received an sms from telkom mobile saying my internet access has been stopped because my gigs have been depleted. upon calling the call center (17/12/2013) i was told it would be ...
So I Logged a case on 03-12-2013 with 8ta billing department, it is the 18th and NO ONE HAS EVEN WORKED ON THE CASE!!! Coupled with that, i am supposed to 5GB of data (Smart Plan 150 option) and NOTHING! Call the call centre, they so incompetent that I have to repeat the entire situation OVER AND ...
I am trying to migrate from telkom mobile because of bad service. After two days of different stories they said the contract will only be cancelled for conversion to pay as you go after 30 days. Now after four days they cancelled the contract while i am on leave. The call centre is incompetant and ...
You have 100% for testing one's patience - excellent score, keep it up!!! I phoned 10217 went through your highly impressive system! I actually thought I was ready for take-off! Then started the "eish", "eish" and no one in the control room knows what to do. I am passed from one ...