This is my second application to FNB for a student loan since December. The 1st application was lost (how does one lose an online application?) and I was told by an employee at the Fourways branch on 6 January that I would have better luck allowing the application lapse and to start a new one. I ...
Bongiwe contacted me on the 27th Dec; apologized profusely for the miscommunications and asked for an email address to send me a "Paid Up" letter. She assured me that admin had been instructed to refund me the mistakenly charged debit order and it would probably be done on the 27th but ...
On Tuesday 17 Dec I gave Charmaine (who answered the phone in the student loans department) the instruction to give me a settlement amount for my student loan and clear the account from my debit account. She agreed; the money disappeared from my account but never reflected in my student loan ...
I've been a loyal FNB customer for the past 4 years to the point where I managed to persuade many friends and family members to switch their banking to FNB as well. I recently (24 June 2013) applied for a student online, after all the advertising they've done to promote their convenient online ...
I am highly disappointed and irritated by the service at Standard bank. I've applied for the student loan on the 22nd January and till today I haven't even received any feedback from them. I even went to the bank countless times and get told to call the call centre. I've called the call centre with ...