I ordered a smart device online, but decided to collect it from the FNB store instead. I was still invoiced for a R150 courier fee. I contact FNB call centre, and they admitted that the refund is due and promised that it would be done. It is now 3 weeks later, multiple phone calls and empty ...
I placed an order for two devices, and was notified that my devices had been dispatched only to find on contacting the courier that only one device was sent. Contacted FNB who confirmed two devices approved for delivery. Escalated to courier, who blamed FNB again. I was then told that the order ...
FNB called me to upgrade my Smart Device, they called 3 weeks ago. I also opened another account with the agent on the phone. They said they're delivery company would contact me regarding the delivery of my phone, no one has 3 weeks later! The Smart Device Centre on 0860102970 is completely ...
In Oct i took a Samsung mini S4 which i returned a few days later then took an Iphone 5. I was then charged couriers fees on both phones meaning i had to walk to the dot shop twice to ask them to reverse them. On the 20th Nov the debit went through for an iphone, the same happened for the CANCELLED ...