6 weeks ago I was in a serious car accident. 2cars were written off & I required hospitalisation. The ambulance came, checked my Discovery Card, phoned the hospital & authorised me to come through. I was taken to Accident & Emergency on a spinal board with a neck brace etc. I required ...
Ernestina was my claims administrator who made sure that my claim was processed in the most efficient time possible and Ernestina made me feel very comfortable she has great people skills and good knowledge of what she does. i certainly as call centre agent could take a few tips from the service ...
I am being bombarded by Creditworx call centre with phone calls and SMS's regarding payment of an outstanding medical account. I have sent them emails and correspondence with respect to this explaining my situation. My correspondence is totally ignored and never once has a written response been ...
In May 2013 I requested MTN to change my contract to a Top Up 500 which was done and confirmed by the MTN representative. Up to now I am still being billed for calls and data even though my contract stipulates that it will go over to "Pay as you go" after the R500 has been depleted. I am ...
I have been waiting 6 years for VODACOM to get network service to the Gallo Manor area of Sandton. The they have been fixing the problem for six years and I'm still waiting .. The only response is that VODACOM is sorting out the network problem... THE NETWORK DEPATMENT IS DEALING WITH IT... They ...
I bought a Huawei P6 Ascend from your branch. Six days later it stopped working. As soon as it stopped working I tried to find out what the problem was. Once we had cancelled out it being a network problem (after about four days of back-and-forth) I was told I need to take the device back to the ...