If SAA want to compete with the top airlines on service they are going to have to stop thinking like civil servants. The debacle that took place on Sunday with the flight SA1767 to Gaborone was typical of the service one would expect from the municipality We all boarded the Flight only to be told ...
On 11 July 2013 i bought a ticket at 10h06 for a 11h30 flight to Livingstone. The ground staff that assisted me, got me to check in and we rushed to the terminal &just before the flight closed there was an issue with my son's yellow fever certificate. We were offloaded from the flight just ...
I was booked on the SA 534 on the18/08/2013 from DBN to JHB and then from JHB to Lusaka on flight SA 62, i had arrived in O R Tambo and proceeded to the boarding gate at A20, I sat there for almost an hour, I was third inline to board my flight, when the lady at the desk asked the question to the ...
I would like to compliment the manager and all the staff at Mugg and Bean O R Tambo Airport for being so kind, helpful and going the extra mile for us on Wednesday evening/Thursday morning!! Well done and keep up the good work and the friendliness!! ...
This morning I had breakfast at Cappello's at the jhb airport. After eating almost half of it I found a piece of plastic in my food. I called the manager Cecil who apologised and asked if I wanted another one that would have "no plastic in it"... I mean really now, after that incident ...
Yesterday afternoon (11/8/2013) i returned to Cpt from Jhb and missed my original scheduled flight due to the following reasons for which Mango Airlines must take responsibility. 1. i tried to check in online using both my mobile phone and notebook and in both i failed for what reasons i still ...