I'd like to take the time to thank Rosdien from the Telesure Assessment Centre in La Lucia, Durban, for his friendly and efficient service. I arrived a few minutes ahead of our scheduled appointment, and I was welcomed in with an offer of tea or coffee. Rosdien engaged me in the assessment process, ...
I lodged a claim on one of my items that fell and started to malfunction. The very moment I made that first call to my insurers, I knew that I was going to receive excellent client service. Poh Mathenjwa, the claims consultant who is handling my claim, made me feel very comfortable and reassured me ...
Last year we moved our business from Jo'burg to KZN. We went to La Lucia Ridge Neotel to get a new phone number. For several weeks we were without a landline whilst Neotel tried to establish why they were unable to get the new 031 number to work. It turned out that they were unable do this with the ...
I have been to MTN La Lucia on Saturday morning regarding a problem with my phone. The lady could not assist me because they needed a proof of purchase. I have an existing contract, can this information not be pulled from your system??? She was unable to assist me and then requested my details. ...
After returning a swimming costume because the colour ran significantly after the first and second use to Woolworths La Lucia, I was treated by the staff as though I was at fault and was completely dissatified with the response and manner in which the return was handled. This poor service was ...
I would like to compliment Verna Penn on her outstanding service and customer relationship techniques experienced over the last few days. We had an unfortunate on Christmas day and Verna has been super efficient in dealing with and resolving our claim under a difficult and pressurised timeline. ...