It is very rare that one experiences very good service over the phone. In-fact in most cases we as customers have to be extra nice to the call centre agents we call, just so we can get help. Wade was very pleasant and helpful. he understood my desperation and did the best to help. this was on the ...
On the 22 Mar my son (12) and I entered the Slow Lounge at 15.30 to wait for our flight and enjoy the Lounge as we often do. On signing in I was informed by the receptionist that it was peak time and that FNB would bill me R250 for my guest as it was peak time (there were tops 20 people in the ...
Hi on the 1st February, i had lunch at the Spur and after paying for the meal, i left my wallet on the seat. i was at the check in when i received a call regarding my wallet > the lady was kind enough to bring it to me > this is really great that the the employees are honest . well done guys ...
We thought of being smart and pack one suitcase for 2 adults and 2 kids for a weekend in JHB to make life a little easier. We got to the airport check in and were told we being charge for excess baggage of 2kg! How does it work!? Its fine to have 4 suitcases of 20kg each (80kg) but have to payin ...
I booked a car with them for the weekend. Their price was the best. I arrived 30 min early and did not wait for the car (plus they had 5fm on preset!). They asked that I do not fill up, they will do it themselves. I expected the worst - I've always felt that rental car companies try to squeeze out ...
1. Dollar thrifty deducting money from account without sending a invoice etc just to indicate what the deductions were for. 2. Employee, Adrian, laughing on how many customer called them this morning re: tyres. Although it is in the contract that I am responsible for the car when I leave, I have ...