I arrived at King Shaka Airport at 9am on Saturday 30 November 2013. Went to 1st Car Rental (booked through the travel agent). Documents from the travel agent states that my deposit for the car rental was R2000, but when I got there, I was informed that the deposit is R3000. Even after complaining ...
HIRED A CAR 3 WEEKS AGO, ALL WAS IN ORDER UNTIL THE CAR WAS BROKEN INTO ON HOLIDAY (MINOR DAMAGE TO PASSENGER SIDE LOCK) AND EUROPCAR TOLD ME TO GO REPORT IT TO POLICE STATION FO A CASE NUMBER FOR THEIR INSURANCE. HANDED THE CAR BACK IN NOTHING WAS SAID ABOUT ME BEING LIABLE FOR THE LOCK OF THE ...
I was on board SA 535 from JHB - Dbn on this day. My one bag in hold contained all spare clothing. Upon arrival, the bag did not materialise. There were 30 customers in same position. We all stood in Q with 1 person servicing us. After 40 minutes, I ran out of time and had to leave for scheduled ...
When we had booked the car all was arranged so that we can pick up the car. I had a stomach operation 6days before our travel and was not allowed to drive. The complaint is that Europcar was not willing to allow my fiance to drive the car as she was the card holder. This would not even make sense ...
On 8th Feb I went to the Europcar counter at King Shaka airport to collect my pre-booked vehicle. The attendant insisted on seeing my original passport, although this was never mentioned as a requirement. and I hadn't brought it with me. She refused a fax copy sent to her fax, my original ...