Utter unprofessionalism! After me, the customer, having to phone numerous times as well as lodge complaints on their black hole enabled system I was finally informed this morning that the claim will not be homoured. This of course is not due to the same supplier having replaced a pool pump earlier ...
Got hammered with a ridiculous premium increase recently and decided to move elsewhere for buildings/facilities insurance. I was warned by the new insurer about exactly this type of situation and got everything sorted out and finalized well in advance to avoid this. I confirmed it over and over and ...
On Tuesday, 12 November I submitted an on-line query. On Wednesday, 13 November 2013 I received my claim number. As I was not contacted within 48 hours, I called and was assured my claim was given to a person who will contact me shortly. Please note that I first had to listen to MANY minutes of ...
I am not receiving service to fix a yearly premium paid in advance as well as the monthly premium deducted from my account. I requested this payment to be done monthly. But the yearly amount of R4185 must be paid back to my bond where it was deducted. I did not manage to get someone to assist with ...
I logged a claim on Wed 16 October with Ref nr. NED13151217. On Thurs 17 Oct the supplier came out to assess the damage. On Fri 18 Oct I contacted the call centre and was transferred to Sekombuso to give me feedback regarding my claim but there was no answer. I got a direct number and after a few ...
15 Sept-geyser broke, informed Absa. It was still under guarantee and only by Wednesday Kwikot delivered a geyser. Not installed as they can't open a roof and don't have contractors. Kwikot also does not want to give a new warranty on the new geyser. The ceiling has water damage and a contractor ...