Not too long ago we had a mishap with the double billing of the bouquet on dstv, which was resolved by Thandi. Thank you for this. Unfortunately I'm back as xtraview was loaded as agreed. Even when I phone the call centre the IVR advises me that I will be put through to the correct consultant to ...
Hi February I sent my phone in for repairs because it was switching itself off and back on by itself while I was busy or while it was just lying there. The phone was sent in from the Potchefstroom branch in the Mooirivier Mall and came back after 3 weeks with EXACTLY the same problem. So I thought ...
After my unhappy post last week I was phoned by Najma from Autopage. She listened to my complaint and promised to investigate the matter and do everything possible to restore and refund my forfeited airtime. She kept me informed on an almost daily basis of the progress of her investigation. At ...
In February my wife phoned Resolution's call centre and was told to go ahead and get a breast prosthesis. Her old one (over 10 years old) was no longer serviceable. We got one, paid cash for it and the claim was submitted. It is now June and I have still not been paid in spite of all the paper work ...
Our savings account was depleted a month ago. We opted to use Discovery's Health Wallet to ease the payment of service providers. We chose the option to not transfer money into the wallet but to link our discovery card to it so that payments go of against the card directly. What a lovely idea, ...
Once again, MTN didn't fail to disappoint. This is now the second time in a week that I had to revert to Hellopeter to resolve issues. It has now been one month, 5 call centre calls and 2 shop visits later, ad still my voice mail doesn't work. This after they promised 24 hours maximum! Pathetic! ...