Customer service is not just about what you can do to convince a customer to close a deal, it is about going extra mile to help your client achive their goal. I am happy to have received a call from Warrick to give me clarity on issues that have been burning me about my complaint, and am convinced ...
I phoned Virgin Active on the 2nd of April to cancel my duaghter and sons contract. They have debited my account on the 30 of April 2013 for my son. I still need to verity if my daughters account was debited. I have now been on the phone twice today - after waiting for ten minutes each time I get ...
I filled up a tank of 50l 93 unleaded fuel this morning. When I tried to drive to University later the car started to shudder and cut out. I had to have the car towed in to a car dealership. The dealership has in the mean time informed me that the fuel contains a lot of water and dirt and this is ...
Good day I am in the process of buying a house since December 2012 its April 2013 now. I was told by the attorney of JC Smit that the process would be done by mid march 2013 but i am still waiting while one blames the other over documents not been submitted to Deeds office and that documents that ...
Last year August I purchase a bikini on the Candy Fox web-page, made my payment via credit card and received my confirmation. Towards the end of September I still had not received my respective order which was serving a problem now as I ordered it specifically for my vacation, after numerous phone ...
My wife and I are member of Virgin Active (Membership number 1380945520 and 1382367198) since October 2012. In year 2012 were we member of Vitality and this year we should have been converted to Momentum Multiply (Membership numbers 2006051253700 and 2012056810408). In January and February 2013 I ...