I am trying to upgrade my Telkom line for 2 full days now. Firstly, there is no number on the website (well its probably there between all the fine print!), I had to get it from a friend. When you dial the number, it is the WORST rabbit hole that you can get into, and that's not the end to the ...
I recently received my account and noticed that I was still being billed for BIS although I had ungraded and no longer had a Blackberry. When phoning Vodacom Customer Care I was told that I had to cancel this service. Do the people not think that when upgrading you should cancel the BIS or at least ...
In March 2013, I called the MTN call centre to query my airtime and was told that there was a subscription that deducted R7 every day. I then asked them to cancel that subscription; however this subscription was only cancelled in May. In June I noticed that the airtime had disappeared again; when I ...
Good day I wrote a complaint about the poor signal in my area. MTN (Somayya) has responded by saying the coverage department will contact me. Here is the Reference no: REQ:1942870. It has now been 3 months, and I have still not received any response. The signal is very poor in my area and I feel ...
I paid my account on 23.06.2013 R290.00, 0.On 24.06 received SMS that my account has been suspended I then called to find out why, I spoke to Phindile who advised that the payment only reflected on 23.06 because I paid at checkers, had I paid at pep/pnp/spar the payment was going to reflect after ...
This guys is so stubborn and slow, I called at 8:30pm - and he was oh so useless, pls note he is an embarrassment to 8ta? Telkom. Your call centre agent sound as if they were BEE trade off! Were they pick from the robots? Also no one called me about the previous complaint??? Customers: pls don't ...