On the 12th of June 2013 we lodged the first query with Vodacom regarding the data usage on my account. They did an internal audit on the account and then found that the data usage was actually used. At this stage I can not afford the amount that is payable for the account. So they did a goodwill ...
Case number: 7350675 and 7366498 On the 01 December at 03h52 I got notification that an amount of R1016.50 has been debited from my account by 8ta while I have a R199.00 monthly contract with them. On many numerous calls that I have made and half of them being cut off I decided to try again on the ...
On the 26/11/13 I lodge a requested to reset my login detail on vodacom email, they sent me a refence number and promised to call me back. I've never had anything from them up until now. ...
4months ago vodacom called me and offered me a data bundle promo. I took the promo package and have had to speak to customer care, team leaders and managers every month just to get what I paid for. I know the on hold tune of by heart already - TIME/LIFE WASTED on calls every month/week!! They just ...
Received a call from Simon on 16 Aug 2013 informing me that I qualify for a samsung tablet. Delivery will take place within 3 - 7 working days. Phoned on Monday 19 Aug 2013. Simon busy on phone. Person answering took details and informed me that Simon only needs to put in the delivery address and ...
Vodacom, Here I am again, trying another complaint about your pathetic service, poor communications and the fact that your staff are incompetent. My latest invoice arrived via MMS and after my last dispute with you I decided to look at it, and surprise surprise, there was a surprise. I renewed and ...