Logged a call for a data investigation on the 27th December 2013 as a got the surprise of a R2600 bill, itemized billing showed me that from the sim was activated it downloaded between 50mb and 600mb per day just after 12am. Tried numerous times to follow up, but is always told that they leave the ...
I purchased a 5Gb data bundle around 14/12/2013. When I later checked online, I had been billed but could not see the remaining balance on that 5Gb bundle. I called on 21/12/2013 and was told that the bundle was purchased but not loaded onto my account. Andiswa said she would get the technicians to ...
On 30/09/2013 at 22:30 i called Vodacom's 155 data call center to get assistance on how to set up my e-mail account on my Blackberry. i was made to hold for almost 1hr as the call volumes were high " which i understood and bore with" finally i went through to an agent by the name of ...
Never in my life have I been so frustrated..your data call centre agents need training. EMIRATES is an airline, asking me what EMIRATES is does not instil any confidence in your company. I speak to 1 consultant who tells me I may use my top-up phone overseas, another tells me data services do not ...
I spent 12:04-12:52 on the phone with 8ta data services to sort out my 0.02 Mbps upload speed. After asking what the minimum internet speed is what they can guarantee, and waiting 10 minutes for an answer, I was told: "We guarantee 0.0 Mbps for up to a day" (the decimal ".0" was ...
I have a Data Simcard, and while it works perfectly on my tablet, it doesn't seem to be able to do ANYTHING on a phone (Nothing, Nada, None)! Signing up for 8ta self service requires a confirmation code that gets sms'd to your device. As my tablet doesn't have SMS functionality, I had to put it ...