I am so disappointed to be talking about Vodacom for the 3rd time now on Hello Peter. Approximately two weeks ago I called the Vodacom call centre and told them I would like to migrate contracts from the iPhone talk 120 to the talk 240. I was emailed a quote and told that someone would call me back ...
I contacted 10210 and spoke to a customer service agent at 12h30 on 18/12/2013 regarding the cancellation of the DSL Faster on my account as I have an all inclusive package with MWeb. She treated me like an and did not want to listen to what I was saying and while trying to explain to the lady what ...
I upgraded my contract on Saturday 14th December 2013 and downloaded my apps on my new phone. I had data and free minutes on my contract but yet I got billed over R100 for downloading. I phoned your customer line on Sunday and got told by the consultant that he cannot figure out what happened and I ...
Hello Peter, i called vodacom on the 11/12 and was to do a manual payment for the amount required to re-activate my services, i then did the payment on the 13/12 with help of the vodacom service consultant. He then saw the payment and re-connected the service. payment was made from STD to STD ...
I have been battling over 2 weeks now to get itemised billing on one of my contracts. I understand that it was never subscribed for however I also know that these records are archived. For the past couple of months I have not received the benefits as stated on my contract which is 200 minutes, ...
In 2012, my mother placed an order with Homechoice & goods were delivered to our neighbours, only to find that the neighbours had opened the box and had some of the goods. After filing affidavits with Homechoice & partly paying for goods I thereafter requested that all goods are to be ...