After my I pad was I tried to claim insurance and was told i coudn't even though I had paid a monthly premium. After a big fuss and enduring many hours of bad call centre attitudes, I was evntually two weeks later told that i could get an I pad back.By then I was infuriated by the terrible service ...
I myself work in a call centre, but have NEVER given such pathetic service! I called on 17/02 as I suspected that I was being charged for BIS which should have been included in my contract. I was advised that my free BIS was cancelled and I am now paying for it for the last few months. I was ...
On 14/01/2013 I spoke to someone from the upgrades dept. to change my contract as my current one was nearing expiry date. I decided to get a Blackberry 9790, which I was told is R2639, but is on special. I changed to a TopUp 135 contract and asked the lady if my BIS charges would be coming off my ...
Last year I upgraded my phone to a Samsung Galaxy pocket. From the start I was having problems and returned the phone approximately 5 times for repairs which included phone swaps, SIM swaps (at my own cost), software re-loads etc.. Eventually I took it up with the customer care as it was costing me ...
Last Monday a 3rd party called for an itemised billing on my account. This info was emailed to the person without enquiring from myself. even if the 3rd party had my info, the email addresses were completely different and still, my full cell account was emailed. I spoke to a consultant on Wednesday ...
This is the second time I've needed to contact Pick 'n Pay's Customer Care and both times they've been incredibly helpful and polite and willing to refund. Not only that, they also takes steps to prevent the problem from happening again. If you need to return a faulty product, don't bother taking ...