I have NEVER had such poor service/communication in the last 5 years as what we have experienced in this last week. We took out an internet package a few months ago where we recieved two laptops and 3gigs of internet. We were told in the MTN shop where we opened this contract that after 3gigs we ...
My phone was on Saturday night. I phoned the call centre yesterday to blacklist my phone. According to them, they could not blacklist my phone as a result of a systems issue and that no one was around on a Sunday to fix the issue. I called the call centre again this morning, only for them to tell ...
I received a bill for R1200 when I have a My Gig 1 package and have loaded a block to the account when it reaches R100 over the 1Gig. On querying the account I was advised that I should rather change it to a TopUp package so that it stops when 1G is used. So I agreed to change the package to a ...
Data bundle ran out on 24/11/2013. Contacted Vodacom customer call center to buy more data bundle for my account. I received an sms stating my 100mg bundle was activated, but on checking on my self service the data bundle was never activated and shows i have used it up. I contacted the data service ...
SHE REFUSED TO ASSIT ME REVERSE THE DEBIT ORDER I CANCELLED. ...
This morning Cell C credited my account with R115 airtime and 100 sms' as part of an Edgars deal whereby I pay a discounted fee. Anyway so I notice at the same time that my 2gigs of data has been deducted which means I also have no BIS! My blood is actually boiling so I called the customer centre ...