MN100 on 25 November 2013 from Cape Town to Jo'Burg at check in counter. The lady who checked us in was sooo rude. First when we were shown to her counter, she did ignored us, and blatenly spoke with her colleague for 3 minutes until my wife greeted her 'Good morning". Then she noticed the ...
I have moved countries and are no longer living in South Africa. I have been trying to get hold of the Cancellation Department of Vodacom (27 82 2709015) calling from overseas but I simply cannot get hold of them. I know from previous attempts that it's pointless to call customer care as they ...
I was not impressed with the response I received on a billing error that First Car Rental provided, the car was full even on photographic evidence provided which showed the needle past the full level. I then get a response from First Car Rental that they had to top up with 12 more litres. The ...
I rented a vehicle on the 9th & 10th November from Avis at the Cape Town Airport. On returning the vehicle I was notified that there was a scratch that was not previously on the car. It looked fresh and I recognised that this may well have happened whilst I was renting it. Avis noted that they ...
South Africa's delightful "customer service" industry never seizes to amaze me. I encountered possibly the most rude individual while checking into a flight to Lanseria from Cape Town Int. As a manager, your job is to ensure the satisfaction of your customers, specially in an industry ...
I went to Lanseria airport on the 08 Nov 13 as i purcased a ticket for my brother Enrique Coetzee flight JE706, i informed the lady at the guess service that i will not be able to give my brother my card, and that they must flag it on the system in order for him not to have an issue in cape town, ...