My monthly premium was deducted and has gone up by R80 without notification... if they record their calls (and we know they do) they will hear that the consultant assured me that premiums do not increase with virgin, instead it decreases. Nice one VIRGIN for taking without notifying your customers. ...
As per my numerous calls, emails, website and store visits for a few months - please could you correct the error you made? I renewed my 3G data bundle in Nov 2012 that was previously shown on my same statement with my cell phone account - 0826551948 - and these amounts were taken off as one debit ...
I have been with MTN for over 18 years already. I had a debit order on my account. Did an upgrade last year (2012) in February. After 6 months my account went into arrears because the proper amount was not taken off from my account. Who is to blame? Me? Spoke to credit controller and he said that I ...
I ordered a cellphone upgrade through Shaun at MTN Direct's retentions dept. He seemed efficient and knowledgeable. My phone was delivered by courier just after 5pm on Wednesday. I then discovered that my sim would not work in the new phone, which needs a microsim. I phoned MTN Direct at 8am on ...