I would just like to take this opportunity to extend my gratitude for polite and efficient service, which I received on Friday, 2 Aug 2013, when calling in to make changes to my policy. I found Bonolo's approach to be very refreshing, compared to previous interactions with other call centres! ...
We phone the call centre to cancel our insurance policy we send them n mail on their web site to cancel their policy but with no luck!!! Yet again they deduct there premiums??? I move the Mutual and federal they are R500.00 cheaper you are not the cheapest!!! PLEASE cancel my policy ASAP!!! Does ...
Brian has Excellent Call Centre Skills with a Great Attitude towards the Caller. He is very Knowledgeable and Advises The Outsurance Client Accordingly. Brian is an Asset to The Outsurance Company. ...
I lodged a complaint at call centre about funds transferred to incorrect account and was told I would get feedback within 10 working days. 1 month later when I queried again they had cancelled the query - no feedback received and no reason why. Had I not phoned there would have just been no ...
In June I took out a data contract for R189.00 per month with cell c. i was told that i wld receive 20gb of data each month:5gb peak and 15gb off peak. Thereafer i wld be billed at 15c per mb. I was thrilled as this was definitely the cheapest and best deal available in South Africa. I agreed to ...
GOT A CALL FROM VODACOM TO OPEN A CONTACT ABOUT 3 MONTHS AGO WHICH I AGREED TO AFTER SPECIFYING THAT THE DEBIT ORDER MUST BE AT THE VERY END OF EACH MONTH. SINCE THEN THEY TRY TO DEBIT MY ACCOUNT IN THE MIDDLE OF EACH MONTH. I HAVE CONTINUOUSLY TRIED TO CANCEL THIS CONTRACT FROM THE FIRST MONTH ...