I have had an issue outstanding since Friday 13 December. After being given the run around by managers for a further 3 hours on Tuesday 17th, I was made promises of feedback and assured that everything was under control. I was not contacted as promised. When I follow up with the call centre ...
I spoke to Nicole Ludolph almost 2 weeks ago re an issue with my SPG. She was meant to give me feedback a day or 2 later which she never did. I then received a survey to ask if my query was resolved with a single contact to which I responded 'No'. I then got a call from Mathew Lewarne who ...
I have paid my account in full and request a closure letter but they tell me that they can only close my account an send the letter in January... y does it take so long all I want is the account off my name and proof. ...
I called the call centre & enquired about my edgars classic member which signed up 4 instore in Jan 13. The charge is added 2 my account every month with no fail. I was surprised when I spoke 2 Mapule on the phone who after I asked 4 my club no so that I can use with ster kinekor she referred ...
I have called in 4 times already requesting a paid up letter and I am still waiting... each consultant says they are going to forward it to the admin department.i have even asked for them to please prioritize my letter as it is important, wonder how long it will still take for a simple letter. ...
Terrible service I requested the mobile portion of my account be cancelled. I spoke to Stanley on the 28/10/2013 between 15h00 andf 15h30. He assured me that the cancellation would be processed. I read my bill on 17/12/2013 to notice the cancellation was not processed. Enquiry call line confirms ...