I gave my old decoder to my mother as her one stopped working. The only thing they had to do was switch that decoder to her account. What they did was activated that decoder on my account for a full bouquet and stopped my mothers account which was on DSTV select. My mother phoned in but they could ...
I was in a miner accident on the 10-03-2013 where another vehicle collided with the rear end of my car. The same night I had made a case at the police station to sort out the claim for the repairs to my vehicle. The following day I called into the call center to start the proses for the claim, I ...
A SHIPMENT FROM HK ARRIVED IN JHB ON THURSDAY (21.03.2013), CALL CNTR PHONED ME TO ADVISE ME AND ASKED FOR MY IMPORTERS CODE WHICH I GAVE TO HER. SINCE THEN THERE HAS BEEN NO FURTHER CALLS FROM DHL. I HAVE MADE 5 PHONE CALLS TODAY ONLY TO BE TOLD I WILL BE CALLED BACK EACH TIME. TODAY I FIND OUT ...
One would think that for the R3877.00 I pay Discovery every month for my "Classic Priority" plan, they would pay R100-odd for my cholesterol medication? They don't. I spoke with Lucien, Guy Bierman and 2 others at the Discovery chronic benefit call center division today. In January 2013 I ...
I called the call center twice asking for a settlement letter and on both occassions I was told to wait 48 hours and the document would be sent to my email address. I sent an email asking for the same thing and still nothing has come through. What makes me angry is that the interest is being ...
It would appear that either your call Centre is on strike, or you have so many unhappy customers (like me & my family) they are unable to attend to all the calls. After holding for 30min & still being able to even say hello to 1 person. I hung up. Why don't you even have a call back service ...