Queried the statement with a double charge. The efficient handling from Maria, on all matters at hand was pleasant and honestly not what I expected. I hung up with a smile, which was a lot more then what I was hoping for. Service like this is rare, I felt appreciated, listened to and reassured. ...
VODACOM HAS BEEN HARRASING ME WITH AUTOMATED CALLS CLAIMING THAT MY ACCOUNT IS OVERDUE, YET WHEN I ENQUIRED WITH THEM I RECEIVED NO FEEDBACK, MY ACCOUNT HAS NOT EVEN BEEN OPEN FOR 3MONTHS AND ALREADY I GET POOR SERVICE. TO MAKE THINGS WORST THEY LISTED MY ACCOUNT AS OVERDUE ON ITC. I WANT VODACOM ...
You debited my bank account twice last month. I had to hold for 40 minutes on a call that I made to get through to your customer services, only to be transferred a couple of times and eventually get told to call after five days. Today I was debited again without an explanation refund of the ...
I changed from normal electricity to prepaid as I thought it would be an additional way to control consumption. The switch over was done by City Power on 16th August and my final reading was taken and shown to me. I received a subsequent account which did not reflect the final reading. I phoned to ...
I laid a complaint with Vodacom about a debit order on my account, I was given a reference number and asked to fax through various documents which I did. No further contact from Vodacom prompted me to post on here and they sprang into action again to help me. New reference number and again was ...
Dear Virgin Mobile This is a follow up on a HelloPeter comment of mine of 22 July 2013. I was told that my contract was cancelled and then I receive a bill for August 2013. See below. Hello___, I have confirmed that your account was cancelled and I have also confirmed your final payment for your ...