I submitted an email via Vodacom's website with an account enquiry. I received a response less than 10min later and a phone call from Faiza to explain the billing anomaly. She was very helpful and professional which is a rare thing nowadays in South African companies. I appreciate this kind of ...
Spoke to Samantha (Accounts department) on Monday morning - she said she will get back to me on cancelling my membership. I asked her to please email me with information as out cellphone receptions very bad in the area. And I must say she was very understanding of my frustration with them and ...
I was very up set this evening when I realised telkom Mobile tried to debit my account twice without me knowing about it, after I ended my cellphone contract in March already. I am now sitting with 2 amounts of unpaid fees on my bank statements. I want this sorted out as soon as possible. ...
I have logged a call mid December as I disputed my bill; Telkom is charging me for a 2meg line where I only have a 1meg line. Initially I applied for the two Meg however after months of problems with the line the technicians indicated to me in December that they need to drop it to 1meg and that the ...