Good day, I trust you are well. I am rather frustrated. I canceled my contract in Nov 2013 as I was leaving the country and could not commit to paying for it. Instead I paid a cancelation fee of R 3237.23 and after I spoke to a number of reps from the retentions department. I emailed Rhulani ...
I would like to express my deep dissatisfaction for the rigidness of the contracts that are enterred into with Vodacom and their unwillingness to facilitate special requests. I was recently presented with an opportunity to fulfill a 6 month secondment overseas, starting in January. Upon inquiry as ...
I was offered a top-up contract for R120 in February. I accepted but wanted a new sim card. The sim card was intercepted whilst in transit and never received. My first debit order came off end Feb, the second at end March. I phoned the call centre MANY times and had to go to the Eastgate customer ...
I have been a loyal client of vodacom since the inception of the cellular telephony, this loyalty has resulted from the impeccable service that I received from vodacom over the years. My confidence with the provider let me into comfortably taking out 3 with them. I recently realise that vodacom has ...
I was phoned by a Vodacom consultant and told that since I a have been with the network for almost 10 years I was being rewarded with R130 airtime every month for the set price of R120. I informed this gentleman that I was a full time student and had a part time income that would not always be ...