I recently moved into a new house in Muizenburg. The previous tenants had an ADSL line. I called Telkom and they tell me that there is no ADSL infrastructure in the area? I then go home and speak to my opposite neighbour, guess what? He has ADSL. Just wondering does he live in a different area? I ...
Re account query 153cwk190613 - I logged a call on 19 June with Telkom that our landline was not working. Since that initial complaint we have phoned regularly for updates only be told that a "technician has been assigned" to the problem. We have not seen or heard from any of these ...
My internet is down, so i called 10210. I timed the amount of time i was on hold, 20 minutes, and finally got through to an agent (Ruben). I didn't even finish explaining the problem before the call cut. I called back, but after 25 minutes on hold i gave up. ...
After loads of complaints one lady could change my attitude towards Telkom. I salute Rosemary van Niekerk. She was exceptional. Could answer all my questions with dignity and knowledge. It is because of people like her, that companies like you, survive... ...
Am I the last person to discover that Telkom support for internet or anything else via 10210 now stops at 16h30? Another brilliant move in Telkom's strategy of providing arguably the worst customer service of any organisation in the country. Did anyone at Telkom/Pinnacle think this through? Most of ...
The following is an exchange I had with a Telkom employee in the call centre at around 20:30/20:35 on 6/03/2013: Telkom: Sir your line is noisy. Me: Yes, that's the reason for my call... Telkom: You have to call us back from another line. Me: I can't do that. Telkom: We can't test your line because ...