It is a painstaking process trying to make a change to an existing flight booking. Six phone calls later - each and every one being cut of after being told "All our agents are currently busy, please phone again later." I phoned the Comair head office switch board three times, was ...
BOOKING REF # ELASVW I have tried to cancel the flights that were booked and paid for during April 2013 but with no success - I just get told: "Sorry for you. If you want to cancel, we keep the money you paid us." Surely this is not correct under the Consumer Protection Act? I do know the ...
I flew with SAA to Perth on the 14th of September, flight 280. After take off and wanting to enjoy the on board entertainment, I discovered that the remote for the on board entertainment was faulty and as such could not select let alone watch anything. The lady sitting next to me, had a similar ...
Emirates charged by accident the adult fee for my 6 year old son's flight ticket. Mentioning this mistake to them they refused to refund the excess amount for the reason that payment has already been processed and closed. I understand that an Emirates employee at the Cape Town office can make a ...
I recently flew South African Airways to attend a Business Meeting in Europe: 29. August 2013 - SA260 After standing outside a locked Toilet for more than 10 minutes, I decided to knock on the door, following which one of the flight attendants smiled and unlocked the door... Why do flight ...
I was invited to some seminar in Midrand some two years ago and I was fooled into signing the contract which actually needed me to have legal representation because apparently what I signed for was something that was binding to me as now I have been blacklisted due to the same contract I sign ...