Requested a quote which was received 26 hours later. The price advertised is R550 per person including a game drive. According to the quote we are charged R600 per person and the game drive is R120 per person extra. Only allowed to check in at 15h00. When asked why the price difference and what ...
South Africa's delightful "customer service" industry never seizes to amaze me. I encountered possibly the most rude individual while checking into a flight to Lanseria from Cape Town Int. As a manager, your job is to ensure the satisfaction of your customers, specially in an industry ...
I've made a booking for 9 people to Cape Town - return. I made a mistake and book the return tickets at 06h30 but in an hour I've realised my mistake and contacted the call centre and changed the return time to 14h00. I've paid and all was fine. I even received the confirmation to say it has been ...
I am so pleased with the service I received from the Consultant Nathan October of Kulula Call Centre in Cape Town, I was sitting in a situation where I did a booking on line, and I had made a mistake, which would have resulted in my ticket being forfeited, but thanks to Nathan going the extra mile ...
I joined their travelling agency earlier this year. I took a 5 star package where they said you pay 10000 rands for 14 nights in any 5 star hotel in SA. I then asked them to book me in Bloemfontein for the weekend 11 to 13th of October. They didn't give a re fence number I had to phone them several ...
Thank you Flexi Club for responding positively to our request to cancel our membership due to our recently becoming pensioners and not being able to continue our membership. My wife (mbehenna) received a very positive response from Anry (spelling not sure) who helped enormously..thank you. We have ...