I have been requesting corrections and accurate information on my bills since August 2013. It takes over an hour's worth of calls to the call centre before anyone even attempts to admit that there's a billing problem. Most recently I requested details as to why my bank account was debited with R 1 ...
21 Days later, still no delivery. I have called your after sales department more than 3 times & they keep telling me they are doing manual re-submissions. Do you guys want me to cancel this deal? ...
Persistently my calls are being dropped or disappear and then come back. My conversations are interrupted by a complete failure or partial failure. this results in several re-calls in order to complete the conversation costing many time the amount i should be spending . this is also frustrating my ...
12th of December I did an upgrade at the MTN in La Lucia. I changed my package to the Samsung 40"Smart TV. The package I chose is the MTN 2GB Internet Package @ R419 pm x 24. this package includes a 2GB Internet bundle 2GB on Night Express. I received the 2GB internet bundle not the 2GB on ...
I took out a contract with Vodacom last year some time in may or june 2013 upon the application the consultant asked me if I wanted insurance on the phone and I replied and saying on;y insure the main number because my girlfriend doesn't want the insure. Im the month of January 2014 I was mugged ...
Besides being unhappy with the product I have purchased, what I would really like to highlight is the absolute terrible service I have been subjected to since I have taken the so called "good deal". My number was switched over on a Friday afternoon. After phoning call center after call ...