On 13 June I went to Norwood to change my contract from talk 500 which had ended to top up 200 and an sms bundle which I was advised to take. After 4 months my top up 200 was finally activated but my SMS bundle is still not activated. I should be paying R363.50 per month for all. I am still waiting ...
Telkom services is a absolute shocker! WHy do they send existing customers emails containing information stating that our adsl lines will be upgraded (for example they said from 6 November 2013, 2mb/s will become 4mb/s)..And im still running a 2mb/s uncapped which is supposed to be turning 4mb/s ...
On 15 October 2013 i contacted Vodacom via email on their website to advise of a billing query, i was then requested to confirm my ID number, bank name & acc type, physical address. I confirmed everything on 15th Oct 2013 & received the following confirmation that the query was escalated. ...
Please may someone at telkom that can give me correct information contact me ASAP I have tried to cancel my telkom simple account 3 times and I was told it was done now a month later I must pay for another month because it was intact not done last month, I think it would be advisable to get ...
Since my upgrade (scheduled to be effective as of the 1st of November, for which I have already PAID IN FULL), I have had no connectivity. Six days into the month Vodacom still has not activated my sim swap. With frustrating communications back and forth on Facebook for days, I am FURIOUS. I ...
I first logged an account query on 25/09 and I was promised a call back which did not happen. On 15/10, I called again and I was told that it would be escalated to a supervisor. No call back. On 21/10, I called again and was told that it was never escalated and that it would now be escalated. I ...