For the month of September I got double billed on my account (through a debit order), after sending an email to complain about this, I got refunded, without any apology or excuse for their error. This month (end of Oct) the same thing happened again. I then sent a letter enquiring about why this ...
I have received the worst customer service from this man MULTIPLE times. The first time, this man named Puleng argued with me on how to go about my claim when I had lost my phone. He gave me numbers to call instead of assisting me. He even told me to blacklist it myself and I insisted on him doing ...
I got a replacement phone with MTN and i told them specifically not to activate or charge me for another simcard or additional contract as i wasnt taking out another contract, but simply just getting a replacement phone. this phone was delivered with this new simcard and the delivery guy told me to ...
I posted on Facebook on the 21st of November, still no contact made: I have a case from early October, job number was 9237073 - This was (I thought) resolved after a couple of days - by way of calling me and telling me that my phone is ready. When I got there, to the same shop (Vodacare Canal Walk) ...
I Booked in the broken phone MTN gave me when I took out a new contract. The screen goes funny sometimes, the battery life doesnt last and most importantly the phone loses signal. Now you Service Centre rejects it and tell me there is nothing wrong with the phone The store calls Thato and Karedi ...
Thanks to a burglary in Dec 2012 which resulted in a SIM card being while I was away for a weekend, and despite the fact that I only knew of the loss (and reported it immediately on my return) MTN saw it fit to hold me liable for a R20000 phone account. While I am busy paying off this account, MTN ...