I have now reported the bad reception in my area numerous times. Every time I complain, I get a SMS with a reference number (the last being 3112202602) and that is where the action grinds to a complete halt! The worst part is the request of the call centre to rate their service after the call! I ...
Cell C has been sending me account statements when i dont have an account with them, i reported the matter they investigated and found that its true i dont owe them anything and they apologised and promised to clear my name from ITC but they have not done it so far my name is still on ICT and has ...
I originally was marketed to directly by Cell C. My contract with Vodacom through Nashua Mobile was coming to an end. I enquired whether my number for the new contract would be portable. The marketer confirmed it. 2 Days after, Cell C technical department called me about a quiery I posted to their ...
2 months after I first received my cellphone, I didn't receive my R200 air time like I am supposed to. Last month (November) I didn't receive air time again... I phoned customer care and the lady that 'helped' me was very rude. She was annoyed by the fact that she had to phone my mother (seeing as ...
Hi, I would want to know how many security questions one needs to answer to get the details of the high account I was billed for and all this pulling teeth I need to go through after holding on the line for 45 min before it got answered. Not even my bank asks me so many to get access to my ...
I have been a customer with vodacom for the last 12 years. always upgrading and paying on time> This time round I was contacted by Mondale Mobile and agent for Vodacom to do my upgrade with a promise of delivery. I did my upgrade on 7 November already and was supposed to receive a Vodaphone ...