On 4 Nov I contacted (0839001212) to inform MTN Coverage Department that I have absolutely no reception at my new home in Broadacres, Johannesburg. (Ref: 0058951). I was informed that (Lucky) would contact me within 10 working days to come past my home and assess the situation and if MTN could ...
I've been a excellent Vodacom customer for many years so Monday night 02/12/2013 I put an order through for 2 new contract online as my handbag was with all cellphones and I'm TOTALLY offline!! Tuesday morning I phone and try to speedup the process instead of waiting for the call. I wanted a ...
I just want to firstly say that I now regret upgrading my phone and staying with Vodacom. In the last two months, I have never felt so angry, frustrated and so poorly treated in all my life. I upgraded to a Samsung in May of this year, a Samsung X Cover smart phone. After a month of having the ...
Dear Sir/Madam, I upgraded to change from my legacy Cellular contract to the Straight-Up contract. Then received the Nokia Lumia 520. When I wanted to insert my sim card from the current phone, I realised that I required a micro sim card. This was never delivered with my new Lumia 520. So I logged ...
Over a year ago I spoke to Cynthia Pretorius regarding a complaint that I had regarding my billing and the she confirmed that the correct procedure was not followed. She then informed me that a discount on the total amount will be given and that she would have my name removed on ITC.She was also ...
You know I personally hate call centres because of their incompetencies but I thought I would try vodacom and give them the benefit of the doubt simply because all I needed to do was UPGRADE my phone. Boy! am I sorry that I picked up that phone and asked for assistance. I was assisted by a lady ...