I upgraded my contract recently (because I recieved a sms from vodacom), I changed to a Uchoose Flexi 500. I was billed 699 at the end of the month, I called Customer care and spoke to a Max (From the cape town call centre.) I was furious, he shouted at me on the phone when I shouted at him, I am ...
Upon upgrading my phone I confirmed with the rep what my new monthly charge would be - he confirmed it and circled it on the contract and assured me that would be the total. Upon receiving my next statement the amount included a charge for both my new contract amount and old contract amount - I ...
I received a call from the vodacom attorneys for an overdue account. i am well aware of this account even if it does not reflect on my credit record. i have just started a new job and cant start payments on this account at the moment as i am still trying to figure out my budget so i can assign ...
I upgraded my contract some time ago from Topup 135 (with BB) to Topup 135 (with S3 Mini) but for some reason I'm still charged for BIS every month even though I don't have a BB contract any more. I've spoken to two agents and the branch regarding this. The first lady could not figure out the ...
Following application in JULY 2013 for transfer of an account with Vodacom from one business entity (closed down) to a new venture, the application was IGNORED. SIX (6) further enquiries during October and November inside the shop has resulted in NO progress, just promises to follow up and provide ...
My line was suspended in error by MTN. I called in and spoke to Thato Masini to confirm the amount due as I did not want to be legitimately suspended. She advised the amount and I paid immediately. She confirmed that the next payment due is end of December. I asked if I needed to make an ...