MTN SP as an AFSP licensed with the FSB should be living and breathing TCF (Treating Customers Fairly) in making sure that outcome 6 is met (no after sales barriers...). I upgraded my line 29/11/13 and was told that I need to activate the handset insurance within 14 days after being told at the MTN ...
After completing a request for a line transfer, Telkom failed to deliver at all. No estimation can be provided. I have called their call center and I was told that they would be sending a technician out today (11 December) to install my line. At 15:30 I called them to find out where the technician ...
I noticed on my bill, and goodness knows for how long Vodacom has done this, that for every cell phone on this contract they have merrily added a sms bundle that we don't need or want or signed for. I would like all that monies returned to me immediately as i see this as. ...
Yesterday I damaged my phone irreparably and as I qualify for an upgrade, I promptly checked Vodacom's website for deals. I clicked on the Vodacom World link and broused through the brochure. Upon realising a fantastic deal with the caption: available at Incredible Connection, I promptly rushed to ...
I HAVE A NIECE WHO IS STUDYING AND GETS AN INCOME OF R3000.00 PER MONTH AND BECAUSE SHE DOES NOT HAVE A PERMANENT WORK ADDRESS BECAUSE SHE IS STUDYING THIS IS NOT GOOD FOR VODACOM BECAUSE THEY CANNOT DO A CREDIT RATING ON HER. SHE HAS NO ACCOUNTS AND GETS A FIXED AMOUNT EVERY MONTH FROM HER TRUST. ...
I was trying to add an additional number to my current Vodacom contract but wanted a specific service. I tried three other Vodacom outlets plus Customer Care. None could help me. Mrs. Fransman dealt with my query efficiently. She listen to my needs, gave me options and suggested the best option for ...